Privacy & Data Protection

This Privacy Policy explains how SpinEmpire collects, uses, stores and protects personal information when you register for an account, play games, place wagers or otherwise use our online casino services in Canada. We take your privacy seriously and aim to be clear about the information we hold and the choices you have about it.

Types of data we collect

We collect several categories of information to operate your account and comply with applicable laws. This includes personal data you provide directly, technical data from your device and transactional data related to deposits, wagers and withdrawals.

Personal data

Personal data may include your name, date of birth, email address, phone number, residential address, government ID for verification, and payment details when you fund or withdraw from your account. We collect this information to create and manage your account, confirm your identity and meet regulatory requirements.

Technical data

Technical data covers IP address, device type, browser type, operating system, language settings, and connection data. We use this to deliver the site, detect fraud, improve security and optimise the mobile and desktop experience.

Transactional data

Transactional data includes records of deposits, wagers, game history, wins and losses, bonuses credited and redeemed, and any communications about payments. This information helps with account management, dispute resolution and responsible gaming monitoring.

How we use information

We use personal, technical and transactional data to register and verify accounts, process payments, provide customer support, detect and prevent fraud, comply with legal obligations and tailor account settings. We may also use aggregated, non-identifying data for analytics and service improvements.

Data protection practices

We protect information using industry-standard security measures such as encryption in transit, access controls and regular security reviews. Access to personal data is restricted to authorised staff and service providers on a need-to-know basis. While we work to protect data, no system is fully secure and we will notify affected users where required by law.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable secure logins, provide relevant content and measure site performance. Third-party providers may use cookies for analytics and advertising. You can manage cookie settings in your browser or in the cookie settings panel on the site. Opting out of certain cookies may affect site functionality.

User rights

Canadian users have rights to access, correct and request deletion of their personal data, subject to legal and operational limits. You may also object to or restrict certain processing and ask for a copy of your data in a portable format where applicable.

Access, correction and deletion

To request access to, correction of or deletion of your personal data, contact our support team at [email protected]. We will verify your identity before responding and will handle requests in accordance with applicable law. Certain records may be retained where required for legal, tax or fraud-prevention reasons.

Information sharing and third parties

We share information with payment processors, identity verification services, game providers, fraud prevention vendors and legal or regulatory authorities as required. Third parties that process data on our behalf are contractually required to protect it and only use it for permitted purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of the service after an update constitutes acceptance of the revised policy, subject to any statutory opt-in or notice requirements.